UK Worldwide Forwarding provides a UK-based parcel forwarding and logistics service.

Customers are assigned a UK delivery address and forwarding ID, allowing them to send parcels to our warehouse for:

• receiving and storage
  
• inspection and optional services
  
• consolidation
  
• international forwarding via third-party couriers
  

UK Worldwide Forwarding acts as a forwarding agent only and is not the carrier.

All transportation is performed by third-party courier companies.

Customers must create an account to use the forwarding service.

Each account is assigned a unique forwarding ID which must be included when sending parcels to the warehouse.

Customers are responsible for:

• ensuring their forwarding ID is included on shipments
• maintaining accurate account information
• keeping account access secure

Parcels that cannot be identified due to missing or incorrect forwarding IDs may be delayed or refused.

UK Worldwide Forwarding may carry out security and fraud prevention checks to protect our services, our customers and courier partners.

Customers may be required to provide identity verification documents before their first shipment is dispatched or where suspicious activity is detected.

UK Worldwide Forwarding reserves the right to:

• request identity verification documents
• place shipments on hold pending verification
• refuse service where fraudulent activity is suspected
• cancel shipments or accounts where misuse of the service is identified

Failure to provide requested verification information may result in delays or cancellation of shipments.

Parcels may be placed on hold where verification checks are required.
UK Worldwide Forwarding does not permit the use of its services for fraudulent, illegal or deceptive activities.

If a shipment is suspected to be linked to fraud, stolen goods or other unlawful activity, UK Worldwide Forwarding may suspend the shipment and cooperate with law enforcement authorities where required.

Any processing times shown on our website are estimates only and are not guaranteed.

Parcels delivered to our warehouse are normally checked in and uploaded to the customer portal within 1 business day, provided they are received during stated warehouse receiving hours.

Optional services are normally completed within 1-2 business days, but this may vary depending on parcel contents, service requirements, peak periods, staffing levels, public holidays, or where further checks are needed.

Parcels delivered outside warehouse receiving hours, on Sundays, or on public holidays may be processed on the next available working receiving day.

UK Worldwide Forwarding reserves the right to take additional time where necessary for security checks, customs-related checks, restricted goods review, or operational reasons.

Parcels delivered to the warehouse will be logged into the customer’s account and visible within the parcel portal.

Customers must ensure that parcels sent to the warehouse:

• comply with shipping regulations
• are correctly addressed
• do not contain prohibited items

UK Worldwide Forwarding reserves the right to refuse delivery of parcels that cannot be processed safely or legally.

UK Worldwide Forwarding reserves the right to refuse shipment of parcels that present operational, legal or safety risks.

UK Worldwide Forwarding is not responsible for damage to items caused by insufficient or inadequate packaging provided by the original sender.

Customers may request repacking or protection services before shipment if additional packaging protection is required. See pricing page for additional services.

If a parcel arrives at our warehouse showing visible signs of external damage, UK Worldwide Forwarding may attempt to contact the customer and, where appropriate, provide a photo of the parcel exterior.

UK Worldwide Forwarding is not responsible for damage caused before the parcel arrives at our warehouse, including damage caused by the original sender or inbound courier.

If the customer wishes to arrange return of a damaged parcel to the original sender or retailer, any return shipping costs, handling charges and related fees will be the responsibility of the customer.

UK Worldwide Forwarding is not responsible for the packaging used by retailers or senders.
Customers must ensure parcels are packaged securely for international transport. Parcels must:

• Be packed in rigid corrugated cardboard boxes
  
• Be properly sealed and protected
  
• Not exceed the structural limits of the packaging
  

Improperly packaged parcels may be repacked and additional service charges may apply if deemed to be a risk at damage in forward transit.

Plastic mailers are generally only suitable for non-fragile items like clothing or soft goods. If items inside are deemed more fragile, UK Worldwide Forwarding will repack the items at the cost of repacking as outlined in the pricing section. This is to avoid unwanted damages if any packaging was to rip during multi-step international transport.

Where necessary, parcels may be repacked to ensure safe handling or compliance with courier shipping requirements.

Additional service charges may apply where repacking is required.

Customers are responsible for ensuring that parcels sent to the UK Worldwide Forwarding warehouse contain legal goods that comply with our Prohibited Items policy and the import regulations of the destination country.

UK Worldwide Forwarding is not responsible for delays, confiscation, penalties or losses resulting from prohibited or restricted goods sent by the customer.

Each parcel includes 30 days of free storage from the date it is received at the warehouse.

After 30 days, storage charges of £0.50 per parcel per day will apply.

Storage charges must be paid before parcels can be prepared for shipment.

UK Worldwide Forwarding reserves the right to apply storage fees to parcels that remain at the warehouse beyond the free storage period.

Any parcel stored beyond 90 days and without contact from the customer, UK Worldwide Forwarding reserves the right to dispose of the parcel.

Each parcel includes 30 days of free storage from the date it is received at our warehouse.

After this period, storage charges will apply as outlined on our Pricing page.

If a parcel remains unpaid, unshipped or otherwise inactive for an extended period, UK Worldwide Forwarding may attempt to contact the customer using the contact details provided on their account.

If a parcel remains unclaimed, unpaid or inactive for 90 days or more, UK Worldwide Forwarding reserves the right to:

• dispose of the parcel
• return the parcel to the sender where possible
• liquidate or sell the contents to recover outstanding charges

UK Worldwide Forwarding will make reasonable efforts to contact the customer before taking such action but cannot guarantee successful contact.

UK Worldwide Forwarding is not responsible for any loss resulting from disposal or liquidation of abandoned parcels after this period.

Storage charges will continue to accrue until the parcel is shipped, returned or disposed of.

Customers may request consolidation of multiple parcels into a single shipment through their parcel portal.

A £9.75 consolidation service fee applies.

During consolidation:

• parcels may be opened
• packaging may be replaced or modified
• items may be combined into a new shipping carton

The purpose of consolidation is to optimise parcel dimensions and reduce international shipping costs.

Customers acknowledge that consolidation may alter the original packaging of individual parcels.

When consolidating multiple parcels, the resulting shipment may exceed courier weight or size limits.

If a consolidated parcel exceeds courier restrictions, UK Worldwide Forwarding may need to:

• repack the shipment
• divide it into multiple parcels
• arrange alternative shipping methods

Additional handling or shipping charges resulting from this may apply.

A parcel handling fee of £3.95 per parcel applies when parcels are prepared for shipment.

This fee covers operational handling including:

• warehouse processing
• parcel preparation
• shipping documentation

The parcel handling fee applies whether parcels are shipped individually or consolidated.

Repacking involves removing items from their original outer packaging and placing them into new packaging to optimise parcel size.

While repacking is performed with care, UK Worldwide Forwarding cannot guarantee reductions in parcel size or shipping cost.

UK Worldwide Forwarding (“UKWF”) offers a Personal Shopping Service where we purchase items from UK retailers on behalf of customers.

By submitting a personal shopping request, you agree to the following terms:

1. Service Overview

UKWF will review your request and, if accepted, provide a quote for purchasing the requested item(s). No purchase will be made until the customer has approved the quote and full payment has been received.

UKWF reserves the right to decline any personal shopping request at its sole discretion.

2. Payment Terms

All personal shopping orders are strictly prepaid.

Payment must be made via Wise or bank transfer only. UKWF does not accept card payments for personal shopping services.

UKWF will only proceed with purchasing items once cleared payment has been received in full.

3. Pricing and Fees

The personal shopping quote will include:

• Item cost from the retailer
  
• UK domestic delivery to the UKWF warehouse (where applicable)
  
• UKWF personal shopping service fee
  

UKWF charges a 10% service fee, with a minimum fee of £10 per request.

International shipping, parcel handling services, customs duties, taxes, and import fees are not included in the personal shopping quote and are charged separately.

4. Non-Refundable Purchases

Once UKWF has purchased item(s) on behalf of the customer, the order is non-refundable through UKWF.

UKWF is not responsible for returns, exchanges, sizing issues, or changes of mind after purchase.

If a retailer accepts returns, UKWF may assist at its discretion, but this is not guaranteed and may incur additional fees.

5. Customer Responsibility

The customer is responsible for:

• Providing accurate product links, specifications, and quantities
  
• Ensuring items comply with destination country import regulations
  
• Paying all applicable customs duties, taxes, and import fees
  
• Reviewing retailer product details (including sizing, compatibility, and restrictions)
  

UKWF is not responsible for errors resulting from incorrect or incomplete information provided by the customer.

6. Retailer and Product Liability

UKWF acts solely as a purchasing agent.

UKWF is not responsible for:

• Product quality, authenticity, or condition
  
• Retailer errors or cancellations
  
• Delays from the retailer or courier
  
• Items arriving damaged or incomplete from the retailer
  

Any issues relating to the product itself must be resolved with the retailer where possible.

7. Delivery to UKWF Warehouse

Items purchased through the Personal Shopping Service will be delivered to the UKWF warehouse.

Upon arrival, items will be processed and added to the customer’s UKWF account portal as individual parcels.

Each retailer order is treated as a separate shipment.

8. Forwarding and Additional Services

Once items are received, the customer may:

• Ship items individually
  
• Consolidate multiple parcels
  
• Select additional services (e.g. repacking, protection, photos)
  

All forwarding services are subject to UKWF’s standard shipping and service terms.

9. Right to Refuse or Cancel

UKWF reserves the right to:

• Refuse any request
  
• Cancel a request prior to purchase
  
• Refund payment if a request cannot be fulfilled
  

UKWF is not obligated to provide a reason for refusal.

10. Acceptance of Terms

By submitting a personal shopping request, the customer confirms they have read, understood, and agreed to these terms.

We visually inspect your parcel on arrival to check for any visible external damage before it is prepared for shipping.

If damage is detected, we will notify you and provide photo evidence to the email address linked to your account.

If no damage is detected but a photo is still needed, please select one of our photo service options.

Extra Protection Packaging involves adding additional packing materials or stronger outer packaging to increase protection during transit.

This service improves protection but does not guarantee against damage during courier transport.

Extra Protection Packaging is not insurance and does not increase the amount recoverable in the event of transit loss or damage.

Customers seeking increased shipment protection should refer to any shipment protection or cover options offered during shipping selection.

Inspection services involve opening the parcel to visually confirm the contents and provide photographs to the customer.

Inspection is visual only and does not constitute authentication, product verification, functional testing or expert assessment of condition.

If, following inspection, the customer believes an item is damaged, incorrect or unsuitable and requests that it be returned to the sender or retailer, any return shipping costs, parcel handling fees and related charges will be the responsibility of the customer.

UK Worldwide Forwarding is not responsible for obtaining refunds, replacements or compensation from the original sender or retailer.

External parcel photography involves taking a photo of the parcel exterior and shipping label upon arrival.

This service confirms parcel receipt but does not verify the contents.

Express Handling prioritises warehouse processing of the parcel ahead of standard processing queues.

Express Handling does not affect courier delivery times.

If express handling is selected prior to 13:00 GMT, UK Worldwide Forwarding aims to process the parcel by the end of the same business day.

Where a customer asks UK Worldwide Forwarding to return an item to the sender, retailer or another UK address, the customer will be responsible for all applicable shipping costs, handling charges and any additional service fees.

Return arrangements are carried out on a reasonable efforts basis and cannot be guaranteed unless accepted by the receiving retailer or sender.

When a parcel arrives at the UK Worldwide Forwarding warehouse, it must be received, logged and processed by our warehouse team before it becomes available in the customer’s parcel portal.

Processing times may vary depending on parcel volume, courier delivery schedules and warehouse workload.

While UK Worldwide Forwarding aims to process parcels promptly, processing times are not guaranteed.

Parcels are normally logged and made visible in the customer portal within a reasonable operational timeframe after arrival.

Optional warehouse services such as repacking, extra protection packaging, inspection, photos, consolidation or other handling services require additional processing time.

UK Worldwide Forwarding aims to complete most optional services within approximately 24 hours, however this timeframe is not guaranteed.

Where Express Handling has been selected, UK Worldwide Forwarding will prioritise the parcel for processing during normal warehouse operating hours, but completion times cannot be guaranteed in all circumstances.

Processing times may be longer during peak periods or where additional checks are required.

Shipping is arranged through third-party courier providers such as DHL, FedEx, UPS and other available carriers.

Shipping rates are calculated based on:
• parcel weight
• parcel dimensions
• destination country
• service selected
• any applicable surcharges, duties settings, protection settings, or destination-related charges

Delivery times shown are estimates only and are not guaranteed.

Once a parcel has been dispatched and handed to the selected courier, responsibility for transportation and delivery rests with that third-party courier, subject to any applicable shipment protection terms.

UK Worldwide Forwarding is not responsible for courier delays, customs delays, failed delivery attempts, or in-transit loss or damage beyond any cover or compensation that may be made available by the applicable courier, shipping platform, insurer, or protection provider.

Estimated delivery times provided by couriers are guidelines only and are not guaranteed.

Delivery times may be affected by factors outside the control of UK Worldwide Forwarding, including but not limited to:

• customs clearance procedures
• weather conditions
• courier operational delays
• destination country regulations
• public holidays
• transportation disruptions

UK Worldwide Forwarding is not responsible for delays that occur after a parcel has been dispatched and handed to the selected courier.

Once a parcel has been shipped, responsibility for the transport and delivery of the parcel transfers to the courier service.

Shipping charges are non-refundable once a parcel has been dispatched.

International courier services have maximum weight and dimension limits for parcels.

If a parcel or consolidated shipment exceeds the maximum size or weight accepted by available couriers, UK Worldwide Forwarding may not be able to dispatch the parcel using standard courier services.

In such cases, UK Worldwide Forwarding may:

• contact the customer to arrange alternative packaging or parcel separation
• divide a consolidated shipment into multiple parcels
• suggest alternative freight or shipping solutions where available

UK Worldwide Forwarding operates a limit of 30kg per parcel. this is generally accepted by most couriers. Most parcel couriers operate a max dimensions between 300cm (L+W+H).
Parcels exceeding 30 kg or 120 cm in any dimension (e.g. 200cm length) may incur additional courier surcharges or may not be accepted for shipment.

Any additional handling, repacking, shipping or freight costs resulting from oversized or overweight parcels will be the responsibility of the customer.

UK Worldwide Forwarding cannot guarantee that oversized parcels will be accepted by courier services.

Parcels exceeding courier size limits may require freight shipping rather than standard courier services.

If a shipment exceeds courier limits, UK Worldwide Forwarding reserves the right to:

• Repack the parcel where possible
  
• Split the shipment into multiple parcels
  
• Quote a freight shipping service
  
• Refuse shipment

Parcels that exceed standard courier limits may require alternative shipping arrangements such as freight forwarding or palletised transport.

Where possible, UK Worldwide Forwarding may assist in arranging alternative shipping solutions. However, these services may require additional quotations and handling charges.

Availability of freight services cannot be guaranteed.

UK Worldwide Forwarding reserves the right to refuse, return or repackage parcels that exceed safe handling limits or courier restrictions.

Standard Transit Cover
All shipments arranged by UK Worldwide Forwarding include standard transit cover up to a maximum of £50 GBP per shipment for contents value only.

Standard Transit Cover does not include:
• shipping charges
• customs duties or taxes
• consequential or indirect losses
• losses arising from prohibited goods, restricted goods, inadequate packaging, or inaccurate customs declarations

Any claim under Standard Transit Cover must be supported by satisfactory evidence, which may include:
• proof of value
• proof of purchase
• photographs of packaging and contents
• any other documents reasonably requested by UK Worldwide Forwarding, Easyship, the courier, or the insurer

Enhanced Protection Cover
Customers may be offered the option to purchase Enhanced Protection Cover during shipping selection.

Where purchased, Enhanced Protection Cover is intended to increase cover up to the customer’s declared contents value for that shipment, subject to the terms, exclusions, evidence requirements, and claim acceptance criteria of the relevant shipping provider, insurer, or protection provider.

Enhanced Protection Cover does not guarantee that any claim will be accepted.

Enhanced Protection Cover does not cover:
• customs duties, import taxes, or brokerage charges
• delay in transit
• consequential, indirect, or business losses
• loss or damage arising from prohibited items, restricted items, inadequate packaging, poor original sender packaging, or inaccurate declarations
• any item or category excluded by the courier, Easyship, or the underlying insurer

Claims Process
UK Worldwide Forwarding acts as an intermediary in relation to shipment protection and transit-related claims.

Any compensation relating to loss or damage in transit is subject to the rules, limits, evidence requirements, investigation process, and final decision of the applicable courier, shipping platform, insurer, or protection provider.

UK Worldwide Forwarding does not independently insure parcels in its own name unless expressly stated otherwise.

Customers must notify UK Worldwide Forwarding of any loss or damage within 7 days after delivery or the expected delivery date, and must retain all packaging, contents, and supporting evidence until the matter has been reviewed.

Failure to provide requested evidence, or failure to notify within the required timeframe, may result in a claim being rejected.

No Guarantee of Recovery
UK Worldwide Forwarding does not guarantee recovery of any amount under Standard Transit Cover or Enhanced Protection Cover.

Any payment made in respect of a claim will be limited to the amount actually approved and paid by the relevant courier, shipping platform, insurer, or protection provider, subject always to any stated cover limits and exclusions.

Customers are responsible for complying with import regulations in the destination country.

UK Worldwide Forwarding ships on a DDU (Delivered Duty Unpaid) basis. This means that any customs duties, import taxes, customs clearance charges, brokerage fees or similar charges are not included in shipping costs and remain the responsibility of the recipient or importer.

Customers are responsible for any:

• customs duties
• import taxes
• customs clearance charges
• brokerage fees

These charges are determined by customs authorities and are outside the control of UK Worldwide Forwarding.

Customers are responsible for ensuring that all customs declarations, declared values and product descriptions are accurate.

UK Worldwide Forwarding is not responsible for customs delays, import duties, taxes, penalties, additional charges or confiscation resulting from incorrect declarations provided by the customer.

Import duties and taxes may be charged by the destination country. These charges are the responsibility of the recipient and are not included in shipping costs.

International shipments may be subject to customs inspection and clearance procedures in the destination country.

UK Worldwide Forwarding has no control over customs processing times and cannot guarantee delivery timeframes where customs delays occur.

Any import duties, taxes or customs fees are the responsibility of the recipient.

UK Worldwide Forwarding prepares standard customs documentation for all shipments based on the information provided by the customer at the time of declaration. This includes, but is not limited to, item descriptions, declared values and quantities.

Customers are not required to upload invoices or proof of purchase for standard shipments.

However, customs authorities or courier partners may, at their discretion, request additional documentation, including proof of purchase or commercial invoices, particularly for higher-value shipments or shipments to certain countries.

In such cases:

• The customer agrees to provide any requested documentation within a reasonable timeframe
  
• Delays caused by failure to provide requested documentation are the responsibility of the customer
  
• UK Worldwide Forwarding is not liable for customs delays, charges, or returns resulting from insufficient or missing documentation
  

UK Worldwide Forwarding reserves the right to request proof of purchase where necessary to comply with customs regulations or prevent misuse of the service.

Customers must provide accurate declared values and item descriptions for customs documentation.

Providing incorrect or misleading information may result in:

• customs delays
• seizure of goods
• additional charges

UK Worldwide Forwarding is not responsible for losses caused by inaccurate customs declarations.

Where shipment protection or Enhanced Protection Cover is offered, cover levels may be based on the customer’s declared contents value. Customers are therefore responsible for ensuring that declared values are truthful, supportable, and consistent with proof of purchase or other evidence. Overstated, misleading, or inaccurate declared values may result in claims being reduced or rejected.

To prevent fraud and misuse of forwarding services, UK Worldwide Forwarding may require identity verification before allowing shipments.

Identity verification may include:

• government-issued ID
• proof of address
• additional verification where required

Failure to complete identity verification may result in suspension of account privileges.

UK Worldwide Forwarding reserves the right to monitor accounts and shipments for suspicious activity.

We may delay, refuse, or cancel shipments where there is reason to believe that parcels are connected to fraudulent activity, misuse of the service, or violations of applicable laws.

Additional identity verification or documentation may be required before shipments are released.

Customers must not send prohibited items to the warehouse.

Examples include:

• hazardous materials
• weapons or ammunition
• illegal substances
• counterfeit goods
• other restricted items listed on our Prohibited Items page

If prohibited items are received, UK Worldwide Forwarding reserves the right to refuse shipment, return the parcel, or dispose of the item where required.

Parcels containing prohibited or dangerous goods may be disposed of immediately if required for safety or legal reasons.

Any parcels found to be containing illegal items will be reported to the relevant authorities.

UK Worldwide Forwarding is not the carrier and is not responsible for loss, damage, delay, seizure, customs action, or delivery failure occurring after a parcel has been handed to a third-party courier.

UK Worldwide Forwarding’s role is limited to warehouse handling, parcel preparation, forwarding coordination, and arranging shipment through third-party shipping providers.

Liability for transit-related loss or damage is limited to such compensation, cover, or protection as may be made available and actually approved by the relevant courier, shipping platform, insurer, or protection provider, subject to their terms, limits, exclusions, and evidence requirements.

Nothing in these Terms makes UK Worldwide Forwarding liable for:
• courier delays
• customs delays
• indirect or consequential loss
• loss of profit or business interruption
• losses arising from inaccurate customs declarations
• losses arising from prohibited or restricted goods
• losses caused by insufficient packaging from the original sender or retailer

UK Worldwide Forwarding reserves the right to open and inspect parcels where necessary to verify contents or ensure compliance with shipping regulations.

Customers must ensure that parcels sent to the warehouse include their correct forwarding ID and account name.

Parcels received without sufficient identifying information may be classified as unidentified.

UK Worldwide Forwarding will make reasonable efforts to identify the correct recipient. However, parcels that cannot be identified may be refused, returned to the sender, or disposed of after a reasonable period.

Customers may be required to provide proof of ownership before unidentified parcels are assigned to an account.

Parcels that remain unpaid or unclaimed for an extended period may be considered abandoned.

UK Worldwide Forwarding reserves the right to dispose of abandoned parcels in order to recover storage or operational costs.

If a parcel remains unclaimed, unpaid or inactive for 90 days or more, UK Worldwide Forwarding reserves the right to class the parcel as abandoned and dispose of the contents.

Parcels should be shipped or otherwise processed within a reasonable period after arrival.

UK Worldwide Forwarding reserves the right to classify parcels as abandoned if they remain unclaimed, unpaid, or inactive for an extended period (greater than 90 days).

Where parcels are deemed abandoned (see Abandoned Parcels), UK Worldwide Forwarding may dispose of the parcels in order to recover storage or operational costs.

Accounts may be suspended or terminated if customers:

• send prohibited goods
• misuse the forwarding service
• provide false information
• engage in fraudulent activity

UK Worldwide Forwarding reserves the right to update these Terms & Conditions.

Continued use of the service constitutes acceptance of any updated terms.